{"id":3365,"date":"2025-11-24T19:23:18","date_gmt":"2025-11-24T19:23:18","guid":{"rendered":"https:\/\/bvmcreative.be\/?page_id=3365"},"modified":"2026-01-22T14:23:33","modified_gmt":"2026-01-22T14:23:33","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bvmcreative.be\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3365\" class=\"elementor elementor-3365\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bb46fd e-flex e-con-boxed e-con e-parent\" data-id=\"5bb46fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a573b1 elementor-widget elementor-widget-heading\" data-id=\"7a573b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terugbetaling &amp; Retourbeleid<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a959b elementor-widget elementor-widget-text-editor\" data-id=\"51a959b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Laatst bijgewerkt: 20 januari 2026<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c889b39 elementor-widget elementor-widget-text-editor\" data-id=\"c889b39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">BVM Creative is gespecialiseerd in <\/span><span class=\"s2\">maatwerk metaalproducten<\/span><span class=\"s1\">, die individueel worden vervaardigd volgens de specificaties van de klant. Daarom gelden specifieke retour- en terugbetalingsvoorwaarden conform de <\/span><span class=\"s2\">Belgische en Europese wetgeving<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8477c2 e-flex e-con-boxed e-con e-parent\" data-id=\"b8477c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2503512 elementor-widget elementor-widget-heading\" data-id=\"2503512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Maatwerkbestelingen (Niet retourneerbaar)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d597ec1 elementor-widget elementor-widget-text-editor\" data-id=\"d597ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Alle <\/span><span class=\"s2\">op maat gemaakte producten<\/span><span class=\"s1\">, waaronder:<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">metalen trappen<\/span><\/li><li class=\"p1\"><span class=\"s1\">leuningen en poorten<\/span><\/li><li class=\"p1\"><span class=\"s1\">cortenstaalproducten<\/span><\/li><li class=\"p1\"><span class=\"s1\">plasma-gesneden ontwerpen<\/span><\/li><li class=\"p1\"><span class=\"s1\">gelaste metaalconstructies<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">worden geproduceerd op basis van <\/span><span class=\"s2\">goedgekeurde ontwerpen, afmetingen en materiaalkeuzes<\/span><span class=\"s1\">.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Volgens <\/span><span class=\"s2\">artikel VI.53 van het Wetboek van Economisch Recht<\/span><span class=\"s1\"> is het <\/span><span class=\"s2\">herroepingsrecht niet van toepassing<\/span><span class=\"s1\"> op maatwerkproducten. Deze producten kunnen dus <\/span><span class=\"s2\">niet worden geretourneerd of terugbetaald<\/span><span class=\"s1\">, behalve in onderstaande gevallen.<\/span><\/p><h4><span class=\"s1\">Uitzonderingen:<\/span><\/h4><p class=\"p2\"><span class=\"s2\">Wij bieden herstelling, vervanging of gedeeltelijke terugbetaling indien:<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">het product beschadigd wordt geleverd<\/span><\/li><li class=\"p1\"><span class=\"s1\">er sprake is van een fabricagefout<\/span><\/li><li class=\"p1\"><span class=\"s1\">het product niet overeenkomt met de goedgekeurde specificaties<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">In deze gevallen herstelt of vervangt <\/span><span class=\"s2\">BVM Creative het betrokken onderdeel kosteloos<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bc1b45 e-flex e-con-boxed e-con e-parent\" data-id=\"3bc1b45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c014b4 elementor-widget elementor-widget-heading\" data-id=\"7c014b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. SStandaard- \/ Doorverkoopartikelen (Indien van toepassing)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b33be elementor-widget elementor-widget-text-editor\" data-id=\"69b33be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Niet-maatwerkartikelen die door BVM Creative worden doorverkocht (bv. accessoires, gereedschap, kant-en-klare producten) kunnen worden geretourneerd.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Retouren worden aanvaard <\/span><span class=\"s2\">binnen 14 dagen na levering<\/span><span class=\"s1\">, mits:<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">het product ongebruikt is<\/span><\/li><li class=\"p1\"><span class=\"s1\">het zich in originele staat bevindt<\/span><\/li><li class=\"p1\"><span class=\"s1\">het in de originele verpakking wordt teruggestuurd<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">De retourverzendkosten zijn voor rekening van de klant, tenzij het product defect is.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0c95f7 e-flex e-con-boxed e-con e-parent\" data-id=\"c0c95f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39fdb3a elementor-widget elementor-widget-heading\" data-id=\"39fdb3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Beschadigde of Defecte Producten\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e57453 elementor-widget elementor-widget-text-editor\" data-id=\"8e57453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Indien uw bestelling beschadigd of defect aankomt, neem dan <\/span><span class=\"s2\">binnen 48 uur na levering<\/span><span class=\"s1\"> contact met ons op met:<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">uw bestelnummer<\/span><\/li><li class=\"p1\"><span class=\"s1\">duidelijke foto\u2019s of video\u2019s<\/span><\/li><li class=\"p1\"><span class=\"s1\">een korte omschrijving van het probleem<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">Wij bieden een <\/span><span class=\"s2\">herstelling, vervanging of terugbetaling<\/span><span class=\"s1\">, afhankelijk van de situatie.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28dd5d7 e-flex e-con-boxed e-con e-parent\" data-id=\"28dd5d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-849a23c elementor-widget elementor-widget-heading\" data-id=\"849a23c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Omruilingen\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fecf246 elementor-widget elementor-widget-text-editor\" data-id=\"fecf246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Omruilingen zijn <\/span><span class=\"s2\">enkel mogelijk voor niet-maatwerkproducten<\/span><span class=\"s1\"> en afhankelijk van beschikbaarheid.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Maatwerkproducten <\/span><span class=\"s2\">kunnen niet worden omgeruild<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9bd75a e-flex e-con-boxed e-con e-parent\" data-id=\"e9bd75a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a604c5 elementor-widget elementor-widget-heading\" data-id=\"2a604c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Verzendkosten\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0b5cb elementor-widget elementor-widget-text-editor\" data-id=\"9e0b5cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\"><span class=\"s1\">Verzendkosten worden door <\/span><span class=\"s2\">BVM Creative<\/span><span class=\"s1\"> gedragen bij defecten of productiefouten<\/span><\/li><li class=\"p1\"><span class=\"s1\">Verzendkosten zijn voor de klant bij andere retouren<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">Verzendkosten zijn <\/span><span class=\"s2\">niet terugbetaalbaar<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2505ae e-flex e-con-boxed e-con e-parent\" data-id=\"e2505ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9b4b15 elementor-widget elementor-widget-heading\" data-id=\"a9b4b15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Contact \n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b5481 elementor-widget elementor-widget-text-editor\" data-id=\"40b5481\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\ud83d\udce9 E-mail: info@bvmconstructor.be<\/span><\/p><p><span style=\"font-weight: 400;\">\ud83d\udccd Locatie: Hoeleden \/ Kortenaken, Belgi\u00eb<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0265f36 e-flex e-con-boxed e-con e-parent\" data-id=\"0265f36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03fc38c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"03fc38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terugbetaling &amp; Retourbeleid Laatst bijgewerkt: 20 januari 2026 BVM Creative is gespecialiseerd in maatwerk metaalproducten, die individueel worden vervaardigd volgens de specificaties van de klant. Daarom gelden specifieke retour- en terugbetalingsvoorwaarden conform de Belgische en Europese wetgeving. 1. Maatwerkbestelingen (Niet retourneerbaar) Alle op maat gemaakte producten, waaronder: metalen trappen leuningen en poorten cortenstaalproducten plasma-gesneden ontwerpen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3365","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/comments?post=3365"}],"version-history":[{"count":25,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3365\/revisions"}],"predecessor-version":[{"id":4171,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3365\/revisions\/4171"}],"wp:attachment":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/media?parent=3365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}