{"id":3110,"date":"2025-11-24T19:21:40","date_gmt":"2025-11-24T19:21:40","guid":{"rendered":"https:\/\/demo3.steelthemes.com\/indostio\/?page_id=12"},"modified":"2026-01-20T18:48:08","modified_gmt":"2026-01-20T18:48:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bvmcreative.be\/index.php\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3110\" class=\"elementor elementor-3110\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0bbcaf e-flex e-con-boxed e-con e-parent\" data-id=\"b0bbcaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2e5660 elementor-widget elementor-widget-heading\" data-id=\"c2e5660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politiqe de Remboursement &amp; Retours<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc33ed elementor-widget elementor-widget-text-editor\" data-id=\"cbc33ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Derni\u00e8re mise \u00e0 jour : 20 janvier 2026<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ece118 elementor-widget elementor-widget-text-editor\" data-id=\"9ece118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">BVM Creative r\u00e9alise principalement des <\/span><span class=\"s2\">produits m\u00e9talliques sur mesure<\/span><span class=\"s1\">, fabriqu\u00e9s individuellement selon les sp\u00e9cifications du client. En raison de cette personnalisation, certaines conditions particuli\u00e8res de retour et de remboursement s\u2019appliquent conform\u00e9ment au <\/span><span class=\"s2\">droit belge et europ\u00e9en<\/span><span class=\"s1\">.<\/span><\/p><p class=\"p1\"><span class=\"s1\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6684fb8 e-flex e-con-boxed e-con e-parent\" data-id=\"6684fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bde6c0 elementor-widget elementor-widget-heading\" data-id=\"2bde6c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Commandes sur mesure (Non remboursables)\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bf992d elementor-widget elementor-widget-text-editor\" data-id=\"6bf992d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Tous les <\/span><span class=\"s2\">produits fabriqu\u00e9s sur mesure<\/span><span class=\"s1\">, notamment :<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">escaliers m\u00e9talliques<\/span><\/li><li class=\"p1\"><span class=\"s1\">garde-corps et portails<\/span><\/li><li class=\"p1\"><span class=\"s1\">produits en acier corten<\/span><\/li><li class=\"p1\"><span class=\"s1\">d\u00e9coupes plasma<\/span><\/li><li class=\"p1\"><span class=\"s1\">constructions m\u00e9talliques soud\u00e9es<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">sont r\u00e9alis\u00e9s sur base de <\/span><span class=\"s2\">plans, dimensions et mat\u00e9riaux valid\u00e9s par le client<\/span><span class=\"s1\">.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Conform\u00e9ment \u00e0 l\u2019<\/span><span class=\"s2\">article VI.53 du Code de droit \u00e9conomique belge<\/span><span class=\"s1\">, le droit de r\u00e9tractation <\/span><span class=\"s2\">ne s\u2019applique pas aux produits personnalis\u00e9s<\/span><span class=\"s1\">. Ces articles <\/span><span class=\"s2\">ne peuvent donc pas \u00eatre retourn\u00e9s ni rembours\u00e9s<\/span><span class=\"s1\">, sauf dans les cas suivants.<\/span><\/p><h4><span class=\"s1\">Exceptions :<\/span><\/h4><p class=\"p1\"><span class=\"s1\">Une r\u00e9paration, un remplacement ou un remboursement partiel peut \u00eatre propos\u00e9 si :<\/span><\/p><ul><li><p class=\"p1\"><span class=\"s1\">le produit est livr\u00e9 endommag\u00e9<\/span><\/p><\/li><li><p class=\"p1\"><span class=\"s1\">le produit pr\u00e9sente un d\u00e9faut de fabrication<\/span><\/p><\/li><li><p class=\"p1\"><span class=\"s1\">le produit ne correspond pas aux sp\u00e9cifications approuv\u00e9es<\/span><\/p><\/li><\/ul><p class=\"p1\"><span class=\"s1\">Dans ces situations, <\/span><span class=\"s2\">BVM Creative proc\u00e9dera \u00e0 la r\u00e9paration ou au remplacement de la partie concern\u00e9e sans frais suppl\u00e9mentaires<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3811cc0 e-flex e-con-boxed e-con e-parent\" data-id=\"3811cc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b3280b elementor-widget elementor-widget-heading\" data-id=\"3b3280b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Articles standards \/ revendus (Le cas \u00e9ch\u00e9ant)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa399f7 elementor-widget elementor-widget-text-editor\" data-id=\"aa399f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Certains articles non personnalis\u00e9s revendus par BVM Creative (outils, accessoires, produits pr\u00eats \u00e0 l\u2019emploi) peuvent \u00eatre retourn\u00e9s.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Les retours sont accept\u00e9s <\/span><span class=\"s2\">dans un d\u00e9lai de 14 jours apr\u00e8s livraison<\/span><span class=\"s1\">, \u00e0 condition que :<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">le produit soit inutilis\u00e9<\/span><\/li><li class=\"p1\"><span class=\"s1\">il soit en parfait \u00e9tat<\/span><\/li><li class=\"p1\"><span class=\"s1\">il soit retourn\u00e9 dans son emballage d\u2019origine<\/span><\/li><\/ul><p><span class=\"s1\">Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-044ce1f e-flex e-con-boxed e-con e-parent\" data-id=\"044ce1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a378043 elementor-widget elementor-widget-heading\" data-id=\"a378043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Produits endommag\u00e9s ou d\u00e9fectueux\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-612e578 elementor-widget elementor-widget-text-editor\" data-id=\"612e578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Si votre commande arrive endommag\u00e9e ou d\u00e9fectueuse, veuillez nous contacter <\/span><span class=\"s2\">dans les 48 heures suivant la livraison<\/span><span class=\"s1\">, en fournissant :<\/span><\/p><ul><li class=\"p1\"><span class=\"s1\">votre num\u00e9ro de commande<\/span><\/li><li class=\"p1\"><span class=\"s1\">des photos ou vid\u00e9os claires<\/span><\/li><li class=\"p1\"><span class=\"s1\">une description du probl\u00e8me<\/span><\/li><\/ul><p class=\"p1\"><span class=\"s1\">Nous proposerons une <\/span><span class=\"s2\">r\u00e9paration, un remplacement ou un remboursement<\/span><span class=\"s1\">, selon le cas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfc2248 e-flex e-con-boxed e-con e-parent\" data-id=\"cfc2248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f23aa49 elementor-widget elementor-widget-heading\" data-id=\"f23aa49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. \u00c9changes\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6728e4b elementor-widget elementor-widget-text-editor\" data-id=\"6728e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"s1\">Les \u00e9changes sont possibles <\/span><span class=\"s2\">uniquement pour les articles non personnalis\u00e9s<\/span><span class=\"s1\">, sous r\u00e9serve de disponibilit\u00e9.<\/span><\/p><p class=\"p1\"><span class=\"s1\">Les produits sur mesure <\/span><span class=\"s2\">ne peuvent pas \u00eatre \u00e9chang\u00e9s<\/span><span class=\"s1\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69243b0 e-flex e-con-boxed e-con e-parent\" data-id=\"69243b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f89b79 elementor-widget elementor-widget-heading\" data-id=\"8f89b79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Frais de livraison\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d255286 elementor-widget elementor-widget-text-editor\" data-id=\"d255286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"p1\"><span class=\"s1\">Les frais de livraison sont pris en charge par <\/span><span class=\"s2\">BVM Creative<\/span><span class=\"s1\"> en cas de d\u00e9faut ou d\u2019erreur de production<\/span><\/li><li class=\"p1\"><span class=\"s1\">Dans les autres cas, les frais de retour sont \u00e0 la charge du client<\/span><\/li><\/ul><p class=\"p3\"><span class=\"s2\">Les frais de livraison ne sont <\/span><span class=\"s3\">pas remboursables<\/span><span class=\"s2\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec17ede e-flex e-con-boxed e-con e-parent\" data-id=\"ec17ede\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573dcda elementor-widget elementor-widget-heading\" data-id=\"573dcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Contact\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-490debe elementor-widget elementor-widget-text-editor\" data-id=\"490debe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\ud83d\udce9 Email : info@bvmconstructor.be<\/span><\/p><p><span style=\"font-weight: 400;\">\ud83d\udccd Adresse : Hoeleden \/ Kortenaken, Belgique<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b67cbc e-flex e-con-boxed e-con e-parent\" data-id=\"9b67cbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b46aae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1b46aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politiqe de Remboursement &amp; Retours Derni\u00e8re mise \u00e0 jour : 20 janvier 2026 BVM Creative r\u00e9alise principalement des produits m\u00e9talliques sur mesure, fabriqu\u00e9s individuellement selon les sp\u00e9cifications du client. En raison de cette personnalisation, certaines conditions particuli\u00e8res de retour et de remboursement s\u2019appliquent conform\u00e9ment au droit belge et europ\u00e9en. \u00a0 1. Commandes sur mesure (Non [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3110","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/comments?post=3110"}],"version-history":[{"count":37,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3110\/revisions"}],"predecessor-version":[{"id":4128,"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/pages\/3110\/revisions\/4128"}],"wp:attachment":[{"href":"https:\/\/bvmcreative.be\/index.php\/wp-json\/wp\/v2\/media?parent=3110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}